About PACE-SRO •  How The SRO Works •  Self-Assessment Tools •  SRO Standards

Accreditation Process

Step 1 Subscription/Self Assessment

Step 2 PACE-SRO Certified Independent Auditor

Step 3
Application for Accreditation/ Company Accreditation

Step 4
Ongoing Compliance
Frequently Asked Questions
 


Frequently Asked Questions

Frequently Asked Questions about the PACE-SRO Audit Tool:

Q:

Why is there an application fee?

A:

The fee provides companies with access to the PACE-SRO Audit tool and the PACE Regulatory Guide. The fee also covers the administrative and review functions associated with the cost of the audit and assessment report.

   

Q:

Is there a fee for the independent audit conducted by CompliancePoint?

A:

Yes, there is a fee. The fee varies depending based on whether an onsite assessment is required and the complexity of the company's operations.

   

Q:

Is there a fee for the calling data audits?

A:

Yes, the calling data audits are $1,000 for each audit.

   

Q:

What is the PACE-SRO Audit Tool?

A:

The PACE-SRO Audit Tool is a web-based software solution designed to facilitate the evaluation of a company's Teleservices practices against the PACE-SRO Standards.

   

Q:

Can the PACE-SRO Audit Tool be accessed by multiple in-house users and does the software have the ability to manage multiple audits?

A:

Yes, PACE-SRO Audit Tool offers the ability to run multiple audits simultaneously and over time.

   

Q:

Is there a particular industry or Teleservices channel that is best served by the PACE-SRO Audit Tool?

A:

PACE-SRO Audit Tool is built to support virtually all contact center channels from inbound,  outbound, charity or any combination.  We have your business channel covered!

   

Q:

How do I use the PACE-SRO Audit Tool?

A:

PACE-SRO Audit Tool is a web-based software solution that can be assessed after completing the PACE-SRO application.

   

If you have any questions or would like to learn more about the PACE-SRO, please contac PACE by email at SRO@PACEconnect.org or call (317) 816-9336.